PetSafe In-Ground Cat Fence

Troubleshooting

Receiver Collar is not beeping or correcting.

• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short Loop Test.”

The Receiver Collar is beeping, but my cat is not responding to the Static Correction.

• Make sure that Static Correction Level is at 2 or above.
• Test the Receiver Collar with the Test Light walking toward the Boundary wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your cat’s fur where the Contact Points touch the neck and/or switch to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.

The Receiver Collar has to be held on top of the Boundary Wire to activate.

• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the Receiver Collar activates. You can also adjust the Boundary Control Switch to another setting.
• If using a Double Loop, make sure Boundary Wires are separated 1 to 1.5 m (3 to 5 ft).
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the “Short Loop Test.”

The Receiver Collar activates inside the house.

• Turn the Boundary Width Control knob counterclockwise to decrease the distance from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house. The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.

I have an inconsistent signal.

• Make sure Fence Transmitter is at least 1 m (3 ft) from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 1.5 m (5 ft) of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.

The Power and Loop Indicator Lights are off.

• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter needs to be replaced.

The Power Light is on, the Loop Indicator Light is off, and the Fence Transmitter loop alarm is sounding.

• Make sure both ends of the Boundary Wire are plugged into Boundary Wire Terminals and that 1 cm (3 /8 in) of the insulation is stripped so that the copper wire is exposed.
• Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary Wire. See the “To Locate a Break in the Boundary Wire” section in this guide.

The fuse blows when it is replaced.

• The Fence Transmitter and/or Power Adapter needs to be replaced.