PetSafe Stay & Play Wireless Fence for Stubborn Dogs

Troubleshooting

The receiver collar tone is not sounding when setting up the boundary zone.

• Make sure the receiver collar is turned on and battery status lights are flashing every 4-5 seconds.
• Charge receiver collar.
• The tone may be difficult to hear in a noisy environment.
• Use test light as explained in the “test light instructions” section, and use it to determine the location of boundary zone.
• Check that the transmitter is set up according to directions.

The receiver collar tone is not sounding or administering a static correction.

• Check that the transmitter is plugged into a working 120 volt outlet, turned on, the power light is on, and the transmitter controls are set at your desired settings.
• Make sure the receiver collar is turned on and battery status lights are flashing every 4-5 seconds.
• Charge receiver collar.

The receiver collar tone is sounding everywhere.

• Check that the transmitter is plugged into a working standard 120 volt outlet, turned on, the power light is on, and the transmitter controls are set at your desired settings.

The receiver collar tone is sounding inside the house.

• It is recommended to remove the receiver collar from your pet when indoors to avoid activation of the receiver collar.
• Make sure the transmitter is on and set up according to the directions.
• Ensure the entire house is within the pet area. The transmitter may need to be moved to adjust the pet area to include the entire house.
• If relocating the transmitter, remove the receiver collar from your pet before turning the transmitter off.

My pet is receiving a static correction in his metal crate.

• The receiver collar activates when it loses the transmitter signal. The metal crate may block the transmitter signal which causes the receiver collar to activate.
• Remove the receiver collar from your pet when placing him in his metal crate.

The boundary zone seems to fluctuate.

• This is normal for the electromagnetic field of the Stay & Play™ Wireless Fence for Stubborn Dogs. The field may be affected by surrounding “electronic noise,” which can cause it to fluctuate up to 5%.
• The location the receiver collar activates is influenced by the speed and orientation of the receiver collar as your pet enters the boundary zone.

The receiver collar activates in the middle of the yard.

• The receiver collar activates when it loses the transmitter signal. This sometimes occurs if a large metal object is between the receiver collar and transmitter, if the orientation of the receiver collar changes near the boundary zone, or if the surrounding “electronic noise” interferes with the signal. If this continues to occur, consider relocating the transmitter and resetting the pet area.

The receiver collar tone is sounding but my pet is not responding to the static correction.

• Make sure the static correction level is set at 2 or above.
• Test the receiver collar with the test light.
• If the test light flashes, check the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the longer contact points.
• Increase the static correction level.
• Repeat training steps to reinforce training.

My pet reacts strongly to the static correction and has become fearful.

• Lower the static correction level.
• Make sure you are in control of the situation when your pet receives his first static corrections (have him on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.

The transmitter power light is not on.

• Make sure the power adaptor is plugged into a working 120 volt wall outlet.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• If the power light still does not come on, the fence transmitter and/or power adaptor needs to be replaced.

**I was setting up the pet area and after I turned down the boundary control dial, the receiver collar would no longer tone
or correct.

• You may have turned the boundary control dial down too quickly, causing the receiver collar to go into power-fail mode. This is a safety feature designed to protect your pet when power to the transmitter goes out.

My next-door neighbor has a containment system and the receiver collar does not activate near their property.

• Your neighbor’s containment signal may interfere with the operation of the receiver collar preventing activation close to their fence. To minimize the interference, reduce the size of the pet area or move the transmitter away from your neighbor’s system.
• Adjust the pet area so that the receiver collar activates for at least 5 feet beyond the reduced boundary setting when walking towards the neighboring containment system.

The receiver collar has injured my pet’s neck.

• Failing to follow the important safety information at the front of the product manual has caused pressure ulcers. Some descriptions of advanced pressure ulcers describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create electrical burns. The energy in an output pulse is only a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when getting out of your car. In some cases, pressure ulcers are described as chemical burns. The battery in your receiver collar is sealed, in addition, your collar’s housing is also sealed. This sealing makes it virtually impossible, without misuse or abuse, for your receiver collar battery to leak onto your pet’s neck. Please review and follow the important safety information on page 3, and the instructions in Step 6 under the heading “Fit the receiver collar” on page 12.