PetSafe Stubborn Dog In-Ground Fence System

Troubleshooting

Receiver Collar is not beeping or correcting.

• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the “System Test” (page 26).

The Receiver Collar is beeping, but the pet is not responding to the Static Correction.

• Test the Receiver Collar with the Test Light walking toward the Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch to the longer
  Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.

The Receiver Collar has to be held on top of the Boundary Wire to activate.

• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the Receiver Collar activates. Verify the Boundary Control Switch is placed at the proper setting according to the amount of Boundary Wire used. (See Step 6)
• If using a Double Loop, make sure Boundary Wires are separated at least 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the “System Test”.

The Receiver Collar activates inside the house.

• Turn the Boundary Width Control knob
  counterclockwise to decrease the distance from the
  Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running within 15 feet of the house. The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter

The Receiver Indicator Light is flashing every 4 to 5 seconds and I have just installed a new battery.

• To reset the low battery indicator, remove the battery from the Receiver Collar. Discharge all
  power by holding the correction level button down until the light is no longer illuminated. Reinstall battery.

I have an inconsistent signal.

• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual with a minimum 3 foot radius.
• Make sure the Boundary Wire is not running parallel to and within 10 feet of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the Boundary Wire farther away from the neighboring containment system.

The Power and Loop Indicator Lights are off.

• Check that the Power Adapter is plugged into the Fence Transmitter.
• Check that the Power Adapter is plugged in properly.
• If the system is plugged into a GFCI or RCD outlet, check to see if the circuit has been tripped. Reset the GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter needs to be
  replaced.
• If a Surge Protector is installed, unplug the Surge Protector and plug the power adapter
  directly into the outlet.

The Power Light is on, the Loop Indicator Light is off, and the Fence Transmitter loop alarm is sounding.

• Check Boundary Wire connections at the Fence Transmitter for proper connection.
• Check for broken or damaged Boundary Wires at outside entry to the house.
• Perform the “System Test” (page 26) to determine if the Fence Transmitter or Surge Protector needs to be replaced.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary Wire.
  See the “Wire Break Location Test” (page 27) section in this guide.

The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck.

1. Make sure the receiver collar is turned off.

2. Start with your pet standing comfortably.

3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur. These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.

4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.

5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.

6. If you’d like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

1. With the Snap Buckle fastened, thread the collar through the Metal Buckle.

2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.

3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

Replacing the Receiver on a New Collar Strap

1. Slide the receiver off the old strap.

2. Slide the receiver on the new strap.

3. Adjust the slide buckle so the collar won’t become loose around your pet’s neck.

4. Make sure the ridges are facing up or the collar may slip.